Refunds and Returns Policy

Once an order is placed and processed, it cannot be changed on the website. Refunds, returns and exchanges are evaluated on a case-by-case basis.

A 20% restocking fee may apply to the return of non-defective items.

All shortages and damages must be noted on the BOL or packing slip at the time of receipt and reported within 24 hours. Claims for defective merchandise must be submitted within 3 business days after receipt of merchandise. Any claims submitted after 3 days of receipt will not be honoured. All packaging material must be kept for inspection by carrier to validate the claim.

Need Help?

If you received a defective item or have questions related to refunds and returns, please contact us directly at (905) 652-8482 or sales@tannex.ca.